Where we deliver
We deliver to the following countries:
- North America: United States and Canada
- United Kingdom
- European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
- Rest of Europe: Switzerland, Norway, Iceland and Liechtenstein
- Oceania: Australia and New Zealand
If your country is not listed, checkout will not accept the address. Write to support@aarovelle.shop and we will tell you if we can help.
Processing time
Orders are prepared and dispatched within 1–3 business days (Monday to Friday, excluding UK public holidays). Orders placed after 12:00 UK time on a business day, or at the weekend, start processing on the next business day. You will receive an order confirmation straight away and a dispatch email with tracking when your parcel leaves us.
Rates and delivery times
Every order ships with tracking. The rate is per order, whatever the number of items, and is shown in your checkout currency before you pay.
| Destination | Service | Rate per order | Estimated delivery after dispatch |
|---|---|---|---|
| United States | Standard | $6.95 USD | 6–10 business days |
| United States | Express | $15.95 USD | 3–5 business days |
| Canada | Standard | $9.95 CAD | 7–12 business days |
| Canada | Express | $21.95 CAD | 4–6 business days |
| United Kingdom | Standard | £5.95 GBP | 5–8 business days |
| United Kingdom | Express | £12.95 GBP | 3–5 business days |
| European Union | Standard | €6.95 EUR | 6–10 business days |
| European Union | Express | €15.95 EUR | 3–6 business days |
| Switzerland, Norway, Iceland & Liechtenstein | Standard | €9.95 EUR | 7–12 business days |
| Switzerland, Norway, Iceland & Liechtenstein | Express | €19.95 EUR | 4–7 business days |
| Australia & New Zealand | Standard | $12.95 AUD | 8–14 business days |
| Australia & New Zealand | Express | $26.95 AUD | 5–8 business days |
Delivery estimates start from the day of dispatch and are given in business days. They are estimates from our carriers rather than guarantees; peak seasons, customs checks and weather can add time.
Currency
Prices, delivery charges and your payment are in the currency of your delivery country: USD for the United States and other destinations without a local currency option, CAD for Canada, GBP for the United Kingdom, EUR for the European Union, Switzerland, Norway, Iceland and Liechtenstein, and AUD for Australia and New Zealand. The currency code is shown next to every price.
Import duties and taxes
Depending on your country and the value of your order, your parcel may be subject to import duties, import VAT or GST, and customs clearance fees. These charges are set by the authorities of the destination country and are not included in our prices or delivery rates unless they are shown as a separate line at checkout. Where they apply, the carrier will collect them from the recipient before or on delivery.
- United States: since August 2025 low-value imports are no longer exempt from duty, so US deliveries may attract duties or carrier fees.
- United Kingdom, EU and other countries: import VAT/GST and, for some items, duty may apply according to local rules.
If you are unsure what will apply to your order, please check with your local customs authority or write to us before ordering. If you refuse to pay the charges and the parcel is returned to us, we will refund the value of the items once it arrives back, minus the original delivery charge and any return costs charged to us by the carrier.
Tracking your order
Your dispatch email includes a tracking number and link. Tracking can take up to 48 hours to show the first scan. If you have not received a dispatch email within 3 business days of ordering, please contact us.
Address details
Please check your delivery address carefully at checkout. If you spot a mistake, write to us straight away; we can change the address as long as the order has not been dispatched. We cannot redirect parcels once they are with the carrier.
If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, or because it was not collected, we will contact you to arrange re-delivery (at the delivery rate for your country) or a refund of the items.
Late, lost or damaged parcels
If tracking shows no movement for 10 business days, or your parcel arrives damaged, please email support@aarovelle.shop with your order number (and photos of any damage). We will open an investigation with the carrier and, if the parcel is confirmed lost or damaged in transit, send a replacement or refund you in full, including delivery.
Questions
Email support@aarovelle.shop or call +447004835532 (Monday to Friday, 9:00–17:00 UK time). We reply within one business day.