Our 30-day returns promise
If you change your mind, you can return items within 30 days of delivery for a refund. Items must be unworn, unwashed and undamaged, with their original tags and packaging. Hair accessories and neckerchiefs must be unworn and returned in their original packaging.
This promise is in addition to, and does not affect, your statutory rights described below.
How to return an item
- Tell us. Email support@aarovelle.shop with your order number and the items you would like to return. You can also use the cancellation form at the end of this page.
- Get your return instructions. Within one business day we send a return authorisation and the address to send your parcel to. Please do not send items to any other address, including our registered office.
- Send it back. Pack the items securely, include your order number, and send the parcel with a tracked service. Keep your proof of postage.
Return delivery costs
If you are returning an item because you changed your mind, the cost of sending it back is paid by you. If an item is faulty, damaged on arrival or not what you ordered, we cover the return cost and will tell you how.
Refunds
- Refunds are made to your original payment method and in the currency you paid.
- We process your refund within 14 days of receiving the returned items, or of you providing proof that you sent them back, whichever is earlier. We email you when it is done.
- If you return your whole order within the 14-day cancellation period, we also refund the standard delivery charge you paid. Express delivery is refunded up to the cost of standard delivery.
- Your bank or card issuer may take 5–10 business days to show the refund. Any difference caused by exchange rates or fees charged by your bank is outside our control.
- We may reduce a refund to reflect any loss in value caused by handling an item more than necessary to check its size, style and fit.
Exchanges
To swap a size or style, return the original item for a refund and place a new order. This is the quickest way to make sure the item you want is reserved for you.
Faulty or incorrect items
If something arrives faulty, damaged or incorrect, email support@aarovelle.shop with your order number and photos within 30 days of delivery. We will arrange a replacement or a full refund, including delivery costs. Customers in the UK have rights under the Consumer Rights Act 2015, and customers in the EU have a legal guarantee of conformity of at least two years. Nothing in this policy limits those rights.
Cancelling an order before dispatch
You can cancel an order that has not yet been dispatched by emailing support@aarovelle.shop as soon as possible. If we have not dispatched it, we cancel it and refund you in full to your original payment method. If it has already left us, please follow the return steps above once it arrives.
Your statutory right to cancel (UK and EU)
If you live in the UK or the EU, you have the right to cancel your contract within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you, or a person you name, take physical possession of the goods (for orders delivered in several parcels, of the last parcel).
To exercise the right to cancel, tell us of your decision by a clear statement, for example by email to support@aarovelle.shop. You may use the model form below, but it is not obligatory. You must send the goods back without undue delay and no later than 14 days after telling us. We will reimburse all payments received, including the cost of standard delivery, as described under Refunds.
(complete and return this form only if you wish to cancel the contract)
To: AAROVELLE, operated by STANWELLS LIMITED, support@aarovelle.shop
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date:
Questions
Email support@aarovelle.shop or call +447004835532 (Monday to Friday, 9:00–17:00 UK time).