Orders & payment
Which payment methods do you accept?
The payment methods available for your order are shown at checkout. Card and wallet payments are processed by Stripe; PayPal is processed by PayPal. Payment is taken when you place your order.
Which currency will I be charged in?
The currency of your delivery country: USD, CAD, GBP, EUR or AUD. It is shown as a code next to every price, and you can change your delivery country from the globe icon at the top of the page.
Is it safe to pay on your website?
Yes. The whole site uses encrypted HTTPS. Card details are entered on a secure form provided by our PCI DSS Level 1 payment processor and are never stored on our servers.
What will appear on my bank statement?
The charge appears as AAROVELLE.
Can I change or cancel my order?
Yes, as long as it has not been dispatched. Email support@aarovelle.shop with your order number as soon as possible. Once dispatched, you can return it under our 30-day returns policy.
Do I need an account?
No. You can check out as a guest. An account lets you see your order history and save your addresses.
Delivery
Where do you deliver?
The United States, Canada, the United Kingdom, all EU countries, Switzerland, Norway, Iceland, Liechtenstein, Australia and New Zealand. See the Shipping Policy for the full list.
How long does delivery take and what does it cost?
Orders are dispatched within 1–3 business days. Delivery times and rates for each destination are listed in the Shipping Policy and shown at checkout before you pay.
Will I pay import duties?
Possibly, depending on your country. Duties and import taxes are not included in our prices unless shown at checkout, and are collected by the carrier. The Shipping Policy explains more.
How do I track my parcel?
Every order is tracked. You will receive a tracking link by email when your parcel is dispatched.
Returns & refunds
What is your returns policy?
You can return unworn items with tags within 30 days of delivery. Customers in the UK and EU also have a 14-day statutory right to cancel. See Returns & Refunds.
How do I start a return?
Email support@aarovelle.shop with your order number and the items you want to return. We reply within one business day with your return authorisation and address.
When will I get my refund?
Within 14 days of us receiving your return (or proof you sent it), to your original payment method. Your bank may take 5–10 business days to show it.
Products & sizing
How do your sizes run?
Garments come in XS to XL. Use our Size Guide for body measurements; each product page also lists the garment length and fit.
What are the products made of?
Fibre composition and care instructions are on each item’s sewn-in label. If you would like to know before ordering, write to us and we will confirm.
What do the product photos show?
Each product has a styled photo plus front, back and detail views of the design. Other items in styled photos are sold separately. Colours can look slightly different on different screens.
Are the gold-tone buttons real gold?
No. “Gold-tone” describes the colour of the buttons and hardware only.
Website & privacy
Can I see the site in my language?
Yes. Choose a language from the globe icon. Translations are automatic; for our policies, the English version applies.
How do you use my data?
Only to process your order and help you. We do not sell personal information. See the Privacy Policy.
Didn’t find your answer? Email support@aarovelle.shop or call +447004835532, Monday to Friday, 9:00–17:00 UK time.